Billington Farms
Cottage Fairy | 100% Soy Scented Candle | Cottagecore Inspired
Cottage Fairy | 100% Soy Scented Candle | Cottagecore Inspired
Commonly Asked Candle Questions
What ingredients are used in this candle?
Then provide an answer that will help your customer make an informed purchase.
OUR INGREDIENTS
Billington Farms prides itself on using clean, toxin-free ingredients and supplies. We try to reduce waste when possible, such as opting for glass containers instead of single-use plastic, and using recyclable labels.
CANDLES
Our fragrances are infused with natural essential oils, are phthalate-free and do not include any coloring chemicals.
Every candle is poured into a vessel that can be cleaned and repurposed once your wax has burned away.
LINEN/Room SPRAYS (Coming Soon!)
Our linen sprays include only 3 ingredients: water, witch hazel, and fragrance oil. Because we use minimal ingredients, it is common for separation to occur between the water and fragrance oil. Many times, other company formulas will add in extra chemicals to prevent this from happening, but we've found a few shakes before spraying works just as well.
We also decided to use a glass container for each linen spray.
PACKAGING AND SHIPPING
All of our packaging and shipping boxes are 100% recyclable. We also use biodegradable packaging products to ship our products safely to you. Packages that arrive containing plastic are given a second life from our supply orders. We do not purchase plastic packaging materials, we only reuse them and encourage you to do the same.
How long are shipping times?
FAQ
IS ORDER MODIFICATION POSSIBLE? Regrettably, once an order is placed, no alterations can be made to its details or shipment address.
IS ORDER CANCELLATION ALLOWED? Unfortunately, we are unable to cancel orders once they have been placed; all sales are considered final.
CAN I INITIATE A RETURN? Refunds, returns, or exchanges are not available; all sales are considered final.
IS PRODUCT EXCHANGE PERMITTED? We regret to inform you that we do not currently facilitate product exchanges; all sales are final.
HOW CAN I VERIFY MY ORDER STATUS? To check your order status, kindly log in to your account. If you do not have an account, refer to your shipping confirmation email for tracking details. Alternatively, you can track your order status at the following links using your tracking number:
Domestic Orders: Visit usps.com for tracking
International Orders: Visit ups.com or usps.com for tracking depending on country/location
Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
In the case that your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping:
Our shipping policy is set to best service our customers from all over the world. Due to increased order volume and Covid-19 protocols, please allow additional time for processing.
All orders are hand made and processed within 7 to 21 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
After your order has been shipped, delivery time within the United States is 3-5 business days, and 14-30 business days internationally. Please keep in mind that shipping times are subject to change during holidays and/or limited edition launches.
Shipping charges for your order will be displayed at checkout.
Items shipped outside of the United States may be subject to import duties, taxes and/or charges, which are not included in the total cost of your order, nor will they be covered or reimbursed by Billington Farms.
Can I place a custom order?
We make custom candles for any occasion!
Whether it's a wedding, social event, or company gifting –– we've got you covered. We can work together to create a scent that's hand-picked by you with a unique label. Add your company logo, personalized text, anything! (To remove Billington Farms branding is an additional fee)
Orders of 24 candles or more receive special discounted pricing. No minimum is required to take advantage of our custom options.