Shipping & Processing Update
Our journey is coming to an end. We’re so grateful for every customer who has supported us along the way. Thank you for being part of our story.
We are will not be accepting any new orders as of 9/14/2025. We are currently experiencing longer than usual processing and shipping times due to us closing shop. Our team is working hard to carefully package and ship every order in the order they were received. Our site will remain open until every single order is shipped, and will remain open afterwards for questions, concerns and inquires. However all of our inventory is sold out.
Orders placed before 9/15/25 will be fulfilled. Your order is safe in our system and will be shipped as quickly as possible. You’ll receive tracking information via email as soon as your package is on its way.
We truly appreciate your patience and support for our small business during this busy time. Thank you for being part of our community, your support means the world to us!
When will my order ship?
Orders are being shipped out in the order they were received. We are currently processing them in batches each week to make sure every package is prepared with care.
How long will it take to get my tracking number?
You will receive an email with tracking information as soon as your order is packed and handed off to the carrier. Please check your inbox (and spam/junk folder just in case).
Why is shipping taking longer than usual?
Sadly, we are working to close the business after struggling to remain open. As a small business, every product is handmade/packaged in-house, which takes more time. We’re working as quickly as possible without cutting corners on quality.
What if I need my order by a certain date?
If you have a time-sensitive order, please reach out to us with your order number, and we’ll do our best to prioritize where possible.
Is my order safe?
Yes! Every order is logged and secure in our system. Nothing has been lost , we’re just working through them one by one.
How can I help?
The best way you can support us right now is by continuing to be patient and allowing us to get your order to you as fast as we can. We want to thank each and every one of you for taking this journey with us. We hope you enjoy your candles!
— Billington Farms Team