Shipping/Return Policy

Returns:

We have a no return policy, which me we do not offer or accept returns on these items due to their perishable quality.


You can always contact us for any return question at billingtonfarmscandles@gmail.com


Damages and issues 
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items 
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. 

Unfortunately, we cannot accept returns on sale items or gift cards.


 


Refunds 
In the case that your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 

Shipping:

Our shipping policy is set to best service our customers from all over the world. Free Shipping within the USA 

All orders are processed within 3 to 5 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Shipping charges for your order will be calculated and displayed at checkout.