Billington Farms
Plasma Fruit | The Sims Inspired | 100% Soy Wax | Sweet Citrus & Sandalwood Scented Candles | Hand Poured
Plasma Fruit | The Sims Inspired | 100% Soy Wax | Sweet Citrus & Sandalwood Scented Candles | Hand Poured
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Commonly Asked Candle Questions
What ingredients are used in this candle?
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OUR INGREDIENTS
Billington Farms prides itself on using clean, toxin-free ingredients and supplies. We try to reduce waste when possible, such as opting for glass containers instead of single-use plastic, and using recyclable lables.
CANDLES
Each candle is made with 100% Soy Wax using soy beans sourced from local farmers, complete with lead-free cotton wicks for a long-lasting product and clean burn. Our fragrances are infused with natural essential oils, are phthalate-free and do not include any coloring chemicals.
Every candle is poured into a vessel that can be cleaned and repurposed once your wax has burned away.
LINEN/Room SPRAYS (Coming Soon!)
Our linen sprays include only 3 ingredients: water, witch hazel, and fragrance oil. Because we use minimal ingredients, it is common for separation to occur between the water and fragrance oil. Many times, other company formulas will add in extra chemicals to prevent this from happening, but we've found a few shakes before spraying works just as well.
We also decided to use a glass container for each linen spray.
PACKAGING AND SHIPPING
All of our packaging and shipping boxes are 100% recyclable. We also use biodegradable packaging products to ship our products safely to you. Packages that arrive containing plastic are given a second life from our supply orders. We do not purchase plastic packaging materials, we only reuse them and encourage you to do the same.
How long are shipping times?
Returns:
Please contact us if there is an issue with your order. We are happy to provide full refunds for returned items up to 7 days after your order is received.
You can always contact us for any return question at support@billingtonfarms.com
Damages and issues
Please inspect your order upon reception and contact us immediately if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Refunds
In the case that your refund is approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.
Shipping:
Our shipping policy is set to best service our customers from all over the world. Free Shipping within the USA
All orders are hand made and processed within 2 to 5 business days (excluding holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Shipping charges for your order will be displayed at checkout.
Can I place a custom order?
We make custom candles for any occasion!
Whether it's a wedding, social event, or company gifting –– we've got you covered. We can work together to create a scent that's hand-picked by you with a unique label. Add your company logo, personalized text, anything! (To remove Billington Farms branding is an additional fee)
Orders of 24 candles or more receive special discounted pricing. No minimum is required to take advantage of our custom options.